Should You Buy Furniture from Department Stores? Here’s the Truth

Monica Gray - July 24, 2025

Department stores have long been a go-to destination for furniture shoppers, thanks to their blend of convenience, variety, and often attractive pricing.
With everything under one roof, it’s easy to see why many people turn to these retailers for their home furnishing needs.
But is buying furniture from a department store truly the best option for your home and budget?
In this article, we’ll uncover the realities of department store furniture, exploring essential factors like quality, selection, warranties, and customer service—so you can make a well-informed decision before you buy.

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1. Wide Selection and Convenience

One of the main attractions of department stores is their extensive selection of furniture styles and brands, all in a single location.
This setup makes it easy to compare sofas, beds, and dining sets side by side, saving both time and effort.
However, these selections often lean toward mainstream trends, potentially lacking truly unique or luxury pieces.
For a deeper look at what department stores offer, check out Consumer Reports.

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2. Competitive Pricing and Sales

Department stores are known for their frequent sales and discounts, making furniture more accessible to budget-conscious shoppers.
While these deals can help you save, it’s important to remember that lower prices may sometimes signal lower-quality materials or construction.
For a closer look at how pricing works, see The Spruce.

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3. Quality Concerns

While department stores offer affordability and variety, their furniture often relies on lower-cost materials and mass-production methods.
This can lead to noticeable differences in durability and craftsmanship when compared to items from specialty furniture stores.
If long-term quality is important to you, be sure to inspect construction details carefully.
For more on spotting quality furniture, visit Good Housekeeping.

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4. Brand Variety

Store shelves neatly lined with a variety of furniture brands, each item clearly marked with distinctive brand labels. | Photo by Ron Lach on Pexels

Department stores typically offer a blend of in-house labels and well-known national brands, giving shoppers a reasonable range of choices.
However, the selection is often curated to fit broad appeal, which means some premium or niche brands may be missing from the showroom floor.
For a guide to top furniture brands, see Real Simple.

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5. In-Store vs. Online Experience

Department stores often cater to both in-store and online shoppers.
Seeing furniture in person lets you assess comfort and quality firsthand, an advantage if you’re picky about feel or finish.
Meanwhile, online shopping offers convenience and a broader selection that may not be available on the showroom floor.
For a detailed comparison, visit Forbes.

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6. Delivery and Assembly Services

Many department stores offer delivery and assembly services, simplifying the logistics of getting your new furniture home and set up.
However, it’s important to note that these conveniences can come with additional fees or longer delivery windows than you might find at specialty furniture shops.
For more insights on delivery options, check out NY Times Wirecutter.

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7. Return Policies

Department store return policies for furniture are often stricter than those for smaller purchases.
It’s common to encounter restocking fees or short return windows, which can catch buyers off guard.
Always review the store’s return terms before committing to a big purchase.
For more on return policies, visit USA Today.

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8. Financing and Payment Options

Department stores frequently provide financing plans or store credit cards, allowing you to pay for furniture over time.
While this can make big purchases more manageable, it’s important to read the fine print—interest rates and fees can add up quickly if you’re not careful.
For more advice on financing furniture, visit NerdWallet.

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9. Customer Service

The level of customer service you’ll encounter in department stores can be hit or miss.
Some locations employ helpful, knowledgeable staff, while others may not have team members with specialized furniture expertise.
This difference can influence your experience, especially if you need in-depth product advice or after-sales support.
For customer service reviews, check Business Insider.

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10. Availability of Customization

Most department stores offer limited customization options when it comes to furniture.
If you desire made-to-order pieces, specific fabrics, or unique finishes, you’ll likely need to look beyond these retailers.
Specialty furniture shops are better equipped for personalized selections.
For more on customizing furniture, visit Architectural Digest.

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11. Warranty and Protection Plans

Department stores usually offer warranty and protection plans for furniture purchases, but the details can vary widely.
Some plans cover accidental spills or damage, while others provide only basic protection against defects.
It’s essential to read the policy details before buying, so you know what’s truly covered.
For more about furniture warranties, see Consumer Affairs.

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12. Sustainability and Material Sourcing

When it comes to sustainability, most department stores don’t make eco-friendly materials or responsible sourcing a top priority in their furniture collections.
If you value environmental impact, look for certifications or consider specialty retailers that emphasize green practices.
For more information on sustainable furniture, visit Sustainable Furnishings Council.

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13. Seasonal Trends and Inventory Turnover

Department stores frequently update their furniture offerings to match seasonal trends and popular styles.
This rapid inventory turnover is great if you like to refresh your decor with the latest looks, but it can make finding timeless classics more challenging.
For more on current furniture trends, visit Elle Decor.

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14. Assembly Requirements

Many department store furniture pieces come with self-assembly requirements.
Instructions and basic tools are usually provided, but the ease of assembly can range from simple to quite involved.
The quality of assembly materials and guides may also vary.
For helpful DIY assembly tips, check out Bob Vila.

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15. One-Stop Shopping Appeal

Department stores offer the convenience of one-stop shopping, letting you buy furniture and household essentials in the same trip.
This streamlined approach is especially helpful for new homeowners or anyone outfitting multiple rooms quickly.
For tips on making the most of big-box shopping, visit HGTV.

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16. Resale Value and Longevity

When considering resale value and longevity, department store furniture often falls short compared to high-end or custom pieces.
The use of mass-produced materials and basic construction techniques can limit both how long your furniture lasts and how much it’s worth on the secondhand market.
For tips on maximizing resale value, check Apartment Therapy.

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Conclusion

Choosing furniture from a department store means enjoying convenience, affordable pricing, and a broad selection—all under one roof.
However, these benefits often come with trade-offs in durability, customization, and long-term value.
Before making a purchase, weigh your priorities and do your homework: research brands, read reviews, and if possible, see items in person.
Taking these steps ensures your new furniture not only fits your budget but also meets your expectations for style and quality.

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